During the enterprise activation process, the BlackBerry smartphone displays an Activating status for 10 minutes. After the first 10 minutes, the smartphone tries to start an enterprise activation process every 10 minutes and displays a Retrying status at each interval. After 40 minutes, the smartphone stops trying to start the enterprise activation process and displays one of the following messages: The server is not responding. Please contact your System Administrator. Or An error has occurred. Please contact your System Administrator. The following can cause this issue: • • • • • In a Microsoft Exchange environment, one of the following issues may occur: • Email messages are sent to the BlackBerry smartphone PST folder, but the BlackBerry Enterprise Server cannot access the enterprise activation message with the etp.dat attachment. • The enterprise activation message with the etp.dat attachment is deleted or modified by an anti-virus application or message blocking software. • The enterprise activation message with the etp.dat attachment is unaltered in the BlackBerry smartphone user's inbox, but the BlackBerry Enterprise Server does not retrieve it. MyAccount offers a suite of BlackBerry Self-Service tools, as well as enhanced capabilities for management of your account. Enterprise Activation. Exploring the ways to activate your BlackBerry on a BES Back when the new BB7 devices launched I wrote an article about the Enterprise Activation application. • If a BlackBerry smartphone user forwards email messages to a second BlackBerry smartphone user, the enterprise activation message with the etp.dat attachment is sent to both BlackBerry smartphone user accounts. When the BlackBerry Enterprise Server scans all BlackBerry smartphone users' mailboxes, it cannot determine which smartphone user is using the smartphone to be activated, because the same enterprise activation message is in multiple mailboxes. Note: BlackBerry Manager points to a different BlackBerry Configuration Database (or BlackBerry Configuration Database location) from the BlackBerry Enterprise Server services. To verify this problem, compare the BlackBerry Configuration Database information in BlackBerry Manager with the information that appears on the Database tab of the BlackBerry Server Configuration Panel.
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March 2018
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